Support

Email support@howfoundus.com and include your store's myshopify.com address. We reply within one business day.

Common questions

The question does not show on my Thank you page

Open HowFoundUs, click "Add to Thank you page", add the HowFoundUs survey block in the checkout editor and click Save. Also check that the survey is on in the App's Settings.

Can I show it on the Order status page?

Yes. Click "Add to Order status page" on the App's Home page and add the block there. This page needs Shopify's new customer accounts.

Can I change the question and answers?

Yes. In Settings you can edit the texts for each of your store's languages, hide or reorder answers, and add your own.

Where do I find the answers on my orders?

Each answer is added as an order tag such as "Found us: Instagram" and as order fields, so you can filter orders in Shopify and use them in Shopify Flow. You can change the tag text or turn tags off in Settings.

What does it cost?

HowFoundUs is free.